Access Product and Brand Information

Use the links below to explore product details and guidance:

• Product Page: https://www.amway.de/p/297994
• Brand Page (Before Purchase): https://www.amway.de/about-amway/nutrilite-mybodyid-prepurchase
• Brand Page (After Purchase): https://www.amway.de/about-amway/nutrilite-mybodyid-postpurchase

How to Report a MyBODY.ID Issue

To ensure fast and effective support, contact Customer Service and provide the following details:

• Full name (first and last name)
• Registered email address (used for MyBODY.ID account)
• Unique code
• Clear description of the issue
• Screenshot of any error message (if applicable)

Troubleshooting Common MyBODY.ID Issues

Resolve “Invalid Code” Error

During Registration

If you receive an “Invalid code” message on
https://mybodyid.novopilot.com:

• This usually means an account has already been created
• The system blocks duplicate registrations

What to do:

1. Click “Anmelden” (Login)
2. Enter your original login credentials
3. Confirm that your account has been verified

If it’s your first registration attempt:

• Contact Customer Service for assistance

Resolve “Email Address Already in Use” Error

During Registration

If you see this error message:

• It typically indicates an existing account is already linked to that email
• The system prevents duplicate registrations

What to do:

1. Click “Anmelden” (Login)
2. Use your existing login details
3. Check if your account has been verified

If this occurs on your first attempt:

• Contact Customer Service for support

Fix Missing Verification Email

Issue:

You did not receive a verification email after registration

Solution: Reset Your Password

1. Go to: https://mybodyid.novopilot.com
2. Click “Anmelden”
3. Select “Passwort vergessen” (Forgot password)
4. Enter your registered email
5. Click “Passwort zurücksetzen” (Reset password)

Outcome:

• You will receive a password reset email
• Completing the reset will also verify your account

If no email is received:

• Contact Customer Service

Handle Sample Sent Without Registration

Issue:

Genetic sample sent to the lab before registering an account

What happens:

• The laboratory will not begin analysis
• They will wait up to 4 weeks for you to register

Important:

• If no account is created within 4 weeks, the sample will be discarded

Check Missing Test Results

Expected Timeline:

• Results are available within 10–15 working days after the sample is sent
• Account registration must be completed

If results are delayed:

• After 15 working days with no results, contact Customer Service