Access to and use of Amway’s AI-powered Agent (“Chatbot”) is subject to these Terms of Use and the Website Terms of Use. 

This Chatbot uses AI to give you helpful info and support based on Amway data and rules. While it tries to provide correct answers, it might not always have complete information. 
Remember, the Chatbot's answers aren’t legal or professional advice, and Amway is not responsible for any actions you take based on them. 
By using the chatbot, you acknowledge that Amway will use and store your personal information so that an Amway Customer Service Representative can resume the conversation where requested and/or send you an email to follow up on our discussion here. We will use your information as described in our Privacy Notice.
 

Accuracy

While we use reasonable efforts to include accurate and current information for Amway’s Chatbot based on Amway data and rules, we do not warrant or represent that the Chatbot will be error-free. Data entry errors or other technical problems may sometimes result in inaccurate information being shown.

Feedback

You may from time to time provide Amway with suggestions, ideas or other feedback regarding the Chatbot (“Feedback”). Amway shall own such Feedback and is entitled, but not obligated, to use, develop and exploit it in any manner, without restriction or duty to compensate or seek permission from you. Amway may use the Feedback to coach the Chatbot.

Session Logs

Session logs are retained for no more than 24 hours following the completion of your session and may be used for Chatbot training within their retention period. Customer service representatives may access the session log in order to provide you additional assistance. If you would like Amway to delete your session log before the end of the retention period, please contact us at the contact details set out below.