If an Amway product has damaged your personal property, report the incident to the Contact Center as soon as possible. A Contact Center agent will provide you with a Property Damage Claim Form.

Complete the Property Damage Claim Form

Fill out the form completely and accurately. To support the investigation of your claim, return the completed form together with all required documentation.

Provide Supporting Documentation

Please include the following:

• Clear photographs showing the damage
• A detailed description of how the damage occurred
• Information about the damaged item, including:
  • Brand
  • Model
  • Material composition
• An estimate of the repair costs

Retain the Product That Caused the Damage

Do not dispose of the Amway product that caused the damage.

The product may need to be returned to Amway for a quality assessment as part of the investigation process.

Cooperate During the Claim Review Process

The review and processing of a property damage claim may take 3 to 6 months.

During this period, additional information or documentation may be required. If further details are needed, the Contact Center will contact you directly.