If you completed the checkout process but the order does not appear in the Order History of your account - yet you still see a charge on your payment method - this usually means the payment was authorized but the order was not successfully created.
This can happen due to temporary system or payment‑processor issues.
This can happen due to temporary system or payment‑processor issues.
What to do:
Please contact our Contact Center and provide the following information:
- Ordering date - when you attempted to place the order.
- Proof of Payment (PDF) - Attach a PDF document showing the transaction. This helps us verify the payment status.
Our Contact Center will support you in reporting the error and having the blocked funds released.
Comments
0 comments
Please sign in to leave a comment.