What to Do If You Did Not Receive Your Package and Were Not Contacted by the Courier

If your package has not been delivered and you were not contacted by the courier, take the following steps:

1. Contact Customer Service immediately to report the issue.
2. Provide your order number and clearly state that no delivery attempt was made.

Customer Service will then initiate a redelivery request through internal channels to resolve the issue. 

• In Austria, the carrier makes one delivery attempt. If delivery is unsuccessful, the parcel is automatically redirected to a pickup point for collection. If you are unable to collect the parcel, please contact Customer Service for assistance.

• In Belgium, the carrier makes one delivery attempt. If delivery is unsuccessful, the parcel is automatically redirected to a pickup point for collection. If you are unable to collect the parcel, please contact Customer Service for assistance.

• In Bulgaria, the carrier makes one delivery attempt. If delivery is unsuccessful, the parcel is automatically redirected to a pickup point or a hub, and a notification is sent the recipient with an possibility of arranging a second delivery attempt. If the recipient does not reply, the order is returned to the sender. If your order is returning to the sender, please contact Customer Service for assistance.

• In Croatia, the carrier makes two-three delivery attempts. If delivery is unsuccessful, the parcel is returned to the sender, unless the recipient instructs the carrier to leave the parcel at the a pickup point for collection. If your order is returning to the sender, please contact Customer Service for assistance.

• In Czech Republic, the carrier makes two delivery attempts. If delivery is unsuccessful, the parcel is returned to the sender. If your order is returning to the sender, please contact Customer Service for assistance.

• In Denmark, the carrier makes one delivery attempt. If delivery is unsuccessful, the parcel is automatically redirected to a pickup point for collection. If you are unable to collect the parcel, please contact Customer Service for assistance.

• In Estonia, the carrier makes two delivery attempts. If delivery is unsuccessful, the parcel is automatically redirected to a pickup point for collection. If you are unable to collect the parcel, please contact Customer Service for asststance.

• In Finland, the carrier makes one delivery attempt. If delivery is unsuccessful, the parcel is automatically redirected to a pickup point for collection. If you are unable to collect the parcel, please contact Customer Service for asststance.

• In France, the carrier makes one delivery attempt. If delivery is unsuccessful, the parcel is automatically redirected to a pickup point for collection. If you are unable to collect the parcel, please contact Customer Service for asststance.

• In Germany, the carrier makes one delivery attempt. If delivery is unsuccessful, the parcel is returned to the sender. If your order is returning to the sender, please contact Customer Service for assistance.

• In Greece, the carrier makes two delivery attempts. If delivery is unsuccessful, the parcel is returned to the sender, unless the recipient instructs the carrier to leave the parcel at the a pickup point for collection. If your order is returning to the sender, please contact Customer Service for assistance.

• In Hungary, both carriers (DPD and GLS) make two delivery attempts. If delivery is unsuccessful, the parcel is: 
  
  1. DPD - redirected to the depot, from where it can be collected by the recipient.
  2. GLS - returned to the sender, unless the recipient intructs the carrier to deliver the parcel to a pickup point for collection.
  
  If your order is returning to the sender, please contact Customer Service for assistance.

• In Ireland, the carrier makes three delivery attempts. If delivery is unsuccessful, the parcel is automatically redirected to a pickup point for collection. If you are unable to collect the parcel, please contact Customer Service for asststance.

• In Italy, Bartolini makes three and Poste Italiane makes two delivery attempts. If delivery is unsuccessful, the parcel is automatically redirected to a pickup point for collection. If you are unable to collect the parcel, please contact Customer Service for asststance

• In Lativa, the carrier makes two delivery attempts. If delivery is unsuccessful, the parcel is automatically redirected to a pickup point for collection. If you are unable to collect the parcel, please contact Customer Service for asststance.

• In Lithuania, the carrier makes two delivery attempts. If delivery is unsuccessful, the parcel is returned to the sender. If your order is returning to the sender, please contact Customer Service.

• In the Netherlands, the carrier makes one delivery attempt. If delivery is unsuccessful, the parcel is automatically redirected to a pickup point for collection. If you are unable to collect the parcel, please contact Customer Service for assistance.

• In Norway, the carrier makes one delivery attempt. If delivery is unsuccessful, the parcel is automatically redirected to a pickup point for collection. If you are unable to collect the parcel, please contact Customer Service for assistance.

• In Poland, the carrier makes two delivery attempts. If delivery is unsuccessful, the parcel is returned to the sender. If your order is returning to the sender, please contact Customer Service.

• In Portugal, the carrier makes three delivery attempts. If delivery is unsuccessful, the parcel is automatically redirected to a pickup point for collection. If you are unable to collect the parcel, please contact Customer Service for asststance.

• In Romania, both carriers (DPD and FanCourier) make two delivery attempts. If delivery is unsuccessful, the parcel is: 
  
  1. DPD - returned to the sender, unless the recipient instructs the carrier to leave the parcel at the a pickup point for collection.
  2. FanCourier - returned to the sender.
  
  If your order is returning to the sender, please contact Customer Service for assistance.

• In Slovakia, the carrier makes two delivery attempts. If delivery is unsuccessful, the parcel is returned to the sender. If your order is returning to the sender, please contact Customer Service.

• In Slovenia, the carrier makes three delivery attempts. If delivery is unsuccessful, the parcel is returned to the sender, unless the recipient instructs the carrier to leave the parcel at the a pickup point for collection. If your order is returning to the sender, please contact Customer Service for assistance.

• In Spain, the carrier makes three delivery attempts. If delivery is unsuccessful, the parcel is automatically redirected to a pickup point for collection. If you are unable to collect the parcel, please contact Customer Service for asststance.

• In Sweden, the carrier makes one delivery attempt. If delivery is unsuccessful, the parcel is automatically redirected to a pickup point for collection. If you are unable to collect the parcel, please contact Customer Service for assistance.

• In Switzerland, the carrier makes two delivery attempts. If delivery is unsuccessful, the parcel is automatically redirected to a pickup point for collection. If you are unable to collect the parcel, please contact Customer Service for assistance.

• In the United Kingdom, the carrier makes one delivery attempt. If delivery is unsuccessful, the parcel is automatically redirected to a pickup point for collection. If you are unable to collect the parcel, please contact Customer Service for assistance.