If you receive an item in your order that you did not request, or if a product was sent in error in place of one that you did purchase, there are steps you can take to resolve the issue quickly and correctly.

Step 1: Review Your Order

Check your shipment and compare it to your order confirmation to confirm whether an incorrect or additional item was included. Take a few clear photographs that show:

• The outer packaging
• The inner contents
• The incorrect or extra item(s) received

These photos will help Customer Service assess the issue.

Step 2: Contact Customer Service

Reach out to our Customer Service team and include:

• Your order number
• The photos of the packaging and item(s) received

This helps us review your case and provide the appropriate next steps.

Step 3: Choose How to Proceed

If you've received an extra or incorrect product, you have two options:

• You may choose to keep the item and proceed with payment.
• Or, if you prefer, you can return the product.

If a return is necessary, we will refund the return shipping cost once you provide an image of your postal receipt.

By following these steps, we can ensure your order is corrected and that you're only charged for the products you intended to receive.