Please follow the steps if you received your order and noticed that one or more products are missing from the package, even though the order appears as completed in your account.

Step 1: Inspect the Package Carefully

Start by examining the outer packaging and internal contents thoroughly. Make sure no item is hidden within packing material.

Also, verify that the official Amway box and Amway security tape were intact upon delivery. This helps assess whether the parcel may have been tampered with during transit.

Step 2: Document the Issue with Photographs

Take clear, detailed photos of the following:

• The outer packaging
• The inner packaging
• Any damaged or incomplete areas

These images are essential for verifying the issue and processing your report.

Step 3: Contact Customer Service

If the parcel appears damaged, please contact us by email so that photos may be included as attachment. If the parcel is not damaged, you may contact us either by email or phone.

In your message, include:

• Your order number
• The product code(s) of the missing item(s)
• The photographs of the packaging and affected areas
• Whether you prefer a new shipment of the missing item(s) or a refund

This information helps us handle your request as quickly and accurately as possible. 

Note: the product may be missing in the box if we ran out of stock of it after order placement but before it was packe. It may happen in very rare cases when the stock is at low levels. If it happens, your parcel will contain so called TNA voucher informing of a product was unavailable when packing, the value of the product will be refunded to your saldo.