What to Do if a Product Arrives Damaged

If any product in your order arrives damaged, follow these steps:

1. Photograph the Damaged Items
   Make sure to take clear and detailed photos of the damaged product. This includes both the item itself and its packaging.

2. Contact Customer Service
   Before submitting a return request on the website, we recommend sending an email to our Customer Service team. Include:

   • Your order number
   • The product code(s) of the damaged item(s)
   • Your preference for either a refund or a replacement
   • The photos of the damage

   Only proceed with submitting a return request on the website if instructed to do so by our agents.

Return Requirements

In some cases, a return will be required to process your refund or replacement. Please note:

• Returns are not required for items that are leaking.

• If a return is needed, it must be initiated through your order page on the website.

   

How to Submit a Return Request

To start a return, follow these steps:

1. Go to your order history.
2. Click the "View Order Details" button next to the relevant order.
3. Click the "Return" button.
4. Select the product/s you wish to return.
5. Click "Continue".
6. Choose the appropriate reason for return:
   • "Shipping carton and product damaged"
   • "Shipping carton intact but product damaged"
7. Select your preferred Refund Payment Option.
8. Review and accept Amway’s Return Policy.

9. Click "Place Return" to complete the process.

    

Shipping Cost Refund

If you are returning an item and have paid for postage, you can request a refund for the shipping cost. To do this:

• Email us an image of your postal receipt and request a refund due to return of a damaged or defective item.

By carefully following these steps, you help us process your return quickly and ensure you receive the appropriate resolution.