Bank transfer as a method of payment for orders is available only in Finland, Italy and Slovenia.

Orders paid via bank transfer can be automatically cancelled if payment is not received within the required timeframe. Once an order is cancelled, it cannot be reactivated. However, the payment itself is not lost and can still be used toward a new order.

New Bank Transfer Rules Effective September 2024

As of September 2024, the following changes apply to payments made by bank transfer:

• It is no longer possible to choose bank transfer as a payment method during the last five working days of each month.

• Orders placed with the bank transfer option will be automatically cancelled if payment is not received and processed within three working days from the order date.

To prevent cancellation, it is essential to complete the bank transfer on the same day you place the order.

How the System Handles Bank Transfers

Please note that the system does not recognize a bank transfer until the payment has been processed, which usually occurs around two days after the transfer is sent. If the order is cancelled before the transfer is registered, the system will not be able to link the payment automatically.

What to Do if Your Order Was Cancelled

If your order was cancelled due to late payment, you can still use the bank transfer amount by following these steps:

1. Place a new order and select bank transfer as the payment method again.

2. Send an e-mail to Customer Service, providing both:

   • The original (cancelled) order number

   • The new order number

   • Proof of payment (bank transfer confirmation) as e-mail attachment.

3. Customer Service will assist in matching the payment to your new order.

Please note: if any promotions or discounts applied to the original order are no longer valid at the time of the new order, they cannot be recovered.

To place an identical order, simply click “Order Again” from the order details page. If the value of your new order is higher than the original, you can make a second bank transfer for the difference. Be sure to include the new order number in the payment description.

Refunds for Delayed Requests

If we receive your payment after the cancellation and are unable to match it to a new order, you will automatically receive a refund within two weeks from the date the payment was received.