Editing Your Basket (Before Placing an Order)

You can freely add or remove items from your shopping basket as long as the order has not been placed. The order cannot be changed or modified after it's placed. It is not possible to add a coupon or use a promotional code if the order has been already placed. You will need to cancel the order and place a new one if changes are required.

Cancelling an Order (After It’s Placed)

Eligibility for Online Cancellation of a regular order or a recurring order:

Online cancellation is available only within a short window of approximately 15 minutes after the order is submitted.

Steps to Cancel Online:

1. Sign in to your Amway account.
2. Go to Profile → Order History.
3. Select the specific order.
4. Scroll to the bottom and click the “CANCEL” button.

Note: If the "CANCEL" button is not available, the order has already moved to the preparation stage.

If Online Cancellation is Not Available

In case of a regular order or a recurring order you can refuse Delivery

When the carrier attempts to deliver the parcel, you can refuse the delivery. The parcel will then be automatically sent back to Amway’s warehouse.

Refund Process

• If the order is canceled online, the refund is typically processed within 5 business days.
• If the parcel is returned, either by refusing delivery or through Customer Service, the refund is issued once the return is completed. A full refund usually takes approximately 2 to 3 weeks from the date Amway receives the request to return the order.