1. Editing Your Basket (Before Placing an Order)

• You can freely add or remove items from your shopping basket as long as the order has not been placed.
• Once an order is placed, it cannot be changed or modified. You will need to cancel the order and place a new one if changes are required.

2. Cancelling an Order (After It’s Placed)

Eligibility for Online Cancellation:

• You must have an order number.
• The order status must be "Order placed".
• Online cancellation is possible for a short window (~15 minutes) after the order is submitted.

Steps to Cancel Online:

1. Sign in to your Amway account.
2. Go to Profile → Order History.
3. Select the specific order.
4. Scroll to the bottom and click the “CANCEL” button.

Note: If the "CANCEL" button is not available, the order has already moved to the preparation stage.

3. If Online Cancellation is Not Available

You have two alternatives:

Option A: Refuse Delivery

• When the carrier attempts to deliver the parcel, refuse the delivery.
• The parcel will automatically be sent back to Amway’s warehouse.

Option B: Contact Customer Service

• Once the parcel status shows it has reached Milan Sedriano, contact Amway Customer Service.
• Request to have the parcel returned to the warehouse.

4. Refund Process

• If the order is canceled online:
  • Refund is typically processed within 5 business days.
• If the parcel is returned (via refusal or customer service):
  • Refund is issued after the parcel return is completed.
  • Full refund takes approximately 2–3 weeks from the date Amway receives the request to return the order.