If you are not satisfied with your order, you have up to 90 days to return any items.

How to Return a Product

To initiate a return, please follow these steps:

1. Sign in to your Amway account and go to your Profile.
2. Open your Order History.
3. Select the order you wish to return and click View Order Details.
4. Scroll down and click Return.

5. Choose the products to return. 

   You can select refund or replacement. 

   • If you would like to receive the refund - specify the return reasons and select your refund preference.

   • If you would like to exchange use replacement option and you will receive a new piece of the same ordering number (SKU). 

     If you want to exchange the product for a different one, e.g. a different color or shade of the same product, choose refund and order the new, correct piece anew.

6. Agree to the Return Policy, then click Place Return.
7. Check your email for detailed instructions.
8. Ship the selected products. Please note that you are responsible for the shipping cost. However, if the return is due to a product defect, return shipping costs may be reimbursed.
9. Once the return is confirmed, you will receive an email confirming your refund or replacement.

Where to Find your Returns

If you have already placed a return and want to check its status, you can find all your returns in your account. 

1. Sign in to your Amway account and go to your Profile. 
2. Navigate to My Orders 

3. Click Returns. 

   On the Returns page, you can view all Active, Completed and Cancelled returns and their details.

Didn’t Receive the Return Instruction Email

General Rules for Returning Goods

Product Condition

Only products meeting the following criteria are eligible for credit:

• Products that show a fault.
• Products that were delivered in a damaged condition and where the damage could not be detected immediately at the time of delivery.
• Products returned by ABOs or customers under the satisfaction guarantee applicable to the specific case.

Return Time Limit

If the products are not sent back to Amway within three months of the return request, the request will be automatically deleted.

Refunds and Settlements

The refund amount will be directly credited using the refund method selected during the return process.

Promotions and Bundles

Products purchased as part of a promotional offer or bundle can only be returned if the entire set is returned in full.

Withdrawing PV after returning products

PV for returned products are withdrawn once the return has been processed in the warehouse. If the return is processed after 25th day of any month, PV will be deducted from the next month's calculation.

• In Austria you do not need to cover the carriage costs as long as you use link to a return label shared in the return confirmation email. Returns are being processed within 15 working days. This timeframe allows for the package to arrive at our warehouse and undergo verification.

• In Belgium you do not need to cover the carriage costs as long as you use link to a return label shared in the return confirmation email. Returns are being processed within 15 working days. This timeframe allows for the package to arrive at our warehouse and undergo verification.

• In Bulgaria you need to cover the carriage costs. Exceptions may apply in cases of confirmed defects. Returns are being processed within 20 working days. This timeframe allows for the package to arrive at our warehouse and undergo verification.

• In Croatia you do not need to cover the carriage costs as long as you use link to a return label shared in the return confirmation email. Returns are being processed within 2-3 months. This timeframe allows for the package to arrive at our warehouse and undergo verification.

• In Czech Republic you do not need to cover the carriage costs as long as you use link to a return label shared in the return confirmation email. Returns are being processed within 3 working days. This timeframe allows for the package to arrive at our warehouse and undergo verification.

• In Denmark you do not need to cover the carriage costs as long as you use return label shared with you by Customer Service team; you will receive the return label within 24 working hours on business days. Returns are being processed within 20 working days. This timeframe allows for the package to arrive at our warehouse and undergo verification.

• In Estonia you do not need to cover the carriage costs as long as you use link to a return label shared in the return confirmation email. Returns are being processed within 7 working days. This timeframe allows for the package to arrive at our warehouse and undergo verification.

• In Finland you do not need to cover the carriage costs as long as you follow the return process shared in the return confirmation email. Returns are being processed within 7 working days. This timeframe allows for the package to arrive at our warehouse and undergo verification.

• In France you do not need to cover the carriage costs as long as you use link to a return label shared in the return confirmation email. Returns are being processed within 15 working days. This timeframe allows for the package to arrive at our warehouse and undergo verification.

• In Germany you do not need to cover the carriage costs as long as you use link to a return label shared in the return confirmation email. Returns are being processed within 15 working days. This timeframe allows for the package to arrive at our warehouse and undergo verification.

• In Greece you do not need to cover the carriage costs as long as you use link to a return label shared in the return confirmation email. Returns are being processed within 15 working days. This timeframe allows for the package to arrive at our warehouse and undergo verification.

• In Hungary you do not need to cover the carriage costs as long as you use link to a return label shared in the return confirmation email. Returns are being processed within 5 working days. This timeframe allows for the package to arrive at our warehouse and undergo verification.

• In Ireland you do not need to cover the carriage costs. After receiving return confirmation email, please contact Customer Service to arrange a collection of your return. Returns are being processed within 20 working days. This timeframe allows for the package to arrive at our warehouse and undergo verification.

• In Italy you need to cover the carriage costs. Exceptions may apply in cases of confirmed defects. Returns are being processed within 20 working days. This timeframe allows for the package to arrive at our warehouse and undergo verification.

• In Latvia you do not need to cover the carriage costs as long as you use link to a return label shared in the return confirmation email. Returns are being processed within 5 working days. This timeframe allows for the package to arrive at our warehouse and undergo verification.

• In Lithuania you do not need to cover the carriage costs as long as you use link to a return label shared in the return confirmation email. Returns are being processed within 5 working days. This timeframe allows for the package to arrive at our warehouse and undergo verification.

• In the Netherlands you do not need to cover the carriage costs as long as you follow the return process shared in the return confirmation email. Returns are being processed within 15 working days. This timeframe allows for the package to arrive at our warehouse and undergo verification.

• In Norway you do not need to cover the carriage costs as long as you use return label shared with you by Customer Service team; you will receive the return label within 24 working hours on business days. Returns are being processed within 20 working days. This timeframe allows for the package to arrive at our warehouse and undergo verification.

• In Poland you do not need to cover the carriage costs as long as you use link to a return label shared in the return confirmation email. Returns are being processed within 3 working days. This timeframe allows for the package to arrive at our warehouse and undergo verification.

• In Portugal you do not need to cover the carriage costs. After receiving return confirmation email, please contact Customer Service to arrange a collection of your return. Returns are being processed within 20 working days. This timeframe allows for the package to arrive at our warehouse and undergo verification.

• In Romania you need to cover the carriage costs. Exceptions may apply in cases of confirmed defects. Returns are being processed within 15 working days. This timeframe allows for the package to arrive at our warehouse and undergo verification.

• In Slovakia you do not need to cover the carriage costs as long as you use link to a return label shared in the return confirmation email. Returns are being processed within 3 working days. This timeframe allows for the package to arrive at our warehouse and undergo verification.

• In Slovenia you do not need to cover the carriage costs as long as you use link to a return label shared in the return confirmation email. Returns are being processed within 5 working days. This timeframe allows for the package to arrive at our warehouse and undergo verification.

• In Spain you do not need to cover the carriage costs. After receiving return confirmation email, please contact Customer Service to arrange a collection of your return. Returns are being processed within 20 working days. This timeframe allows for the package to arrive at our warehouse and undergo verification.

• In Sweden you do not need to cover the carriage costs as long as you use return label shared with you by Customer Service team; you will receive the return label within 24 working hours on business days. Returns are being processed within 20 working days. This timeframe allows for the package to arrive at our warehouse and undergo verification.

• In Switzerland you need to cover the carriage costs. Exceptions may apply in cases of confirmed defects. Returns are being processed within 20 working days. This timeframe allows for the package to arrive at our warehouse and undergo verification.

• In the United Kingdom you do not need to cover the carriage costs. After receiving return confirmation email, please contact Customer Service to arrange a collection of your return. Returns are being processed within 20 working days. This timeframe allows for the package to arrive at our warehouse and undergo verification.