Managing and supporting your registered Customers is essential to ensuring a positive experience and building strong business relationships. The My Office section of the Amway website provides tools to help you stay informed about your Customers' activities, including registration, orders, and product returns.

Tracking Customer Registration Status

When a new Customer registers in your business group, you will automatically receive:

• A confirmation email
• A notification in the notification center on the website

You can also track the status of new registrations at any time by logging in to the website:

1. Sign in to the Amway website
2. Navigate to My Office
3. Select Customer's List under the Customers section

 Please note: It may take a few minutes after registration for the new Customer to appear in your Customer's List.

Notification About Customer Orders

Whenever a Customer places an online order, you will be notified in two ways:

• By confirmation email
• Through a notification in the website's notification center

You can also view Customer orders in your account:

1. Sign in to the Amway website
2. Navigate to My Office
3. Select Customer's Orders in the Customers section

Customer Product Returns

The product return process for Customers follows the same procedure as for ABOs.

To keep you informed, if a Customer initiates a return:

• You will receive a notification email
• You can also find this information online in My Office, under Customer's Returns

 It is recommended that you contact your Customer to ensure they are aware of the correct return procedure.
If the Customer shares any reasons for the return, it could serve as valuable feedback to improve future service or product recommendations.

Customer's List Access

You can view the complete list of your registered Customers on the website at any time:

1. Sign in to the Amway website
2. Navigate to My Office
3. Select Customer's List in the Customers section